At Harwood & Ivory, we take pride in the quality and care behind each of our pieces. However, if you are not completely satisfied with your purchase, we are here to help.
Returns
You may request a return within 7 days of receiving your order.
Items must be unused, undamaged, and in their original packaging.
Custom or personalized items are non-refundable unless they arrive damaged or defective.
Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.
Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
Approved refunds will be processed within 15–25 business days to your original payment method.
Original shipping charges are non-refundable.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos and a brief description.
We will offer a replacement or full refund depending on the situation.
How to Start a Return
Please email us at info@harwoodandivory.com with:
We’ll guide you through the next steps.
